This role involves the management of phone calls, emails, and faxes both internally and externally. I am often overseeing amenity requests, room service orders, and guest complaints.
I’ve learned a lot since I started this position 6 months ago. As an ‘At Your Service’ agent you need to be able to answer any questions that in-house guests or external callers could ask. Thus I have to be well informed on all aspects of the hotel. It is a challenging and rewarding position. Besides all that I have learned, I have made some great friends through working at Marriott.
I work part-time in accordance with my visa regulations and to enable plenty of time to study. International student visas allow me to work 40 hours over two weeks. Luckily the Marriott gives me plenty of shifts to fulfil my hours. Each shift is 8 hours long with a 30 minute meal break. Working longer shifts allows me to accumulate the most hours in one shift and works great with my student timetable. The Marriott is also were I will undertake my Industry Placement, at which time I will be able to work full-time hours.
Many of my colleagues at the Marriott are alumni or current students of the Blue Mountains International Hotel Management School (BMIHMS). BMIHMS has a great relationship with this hotel which is why plenty of students choose to work there. I actually got my interview at the Sydney Harbour Marriott after meeting one of their HR managers at a GPP expo held at the BMIHMS Sydney campus. So far everything has been a great experience!
Sarah
Master Student
International Hotel Management
Blue Mountains International Hotel Management School
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